Frequently Asked Questions
HOW DO I SUBMIT A MAINTENANCE REQUEST?
Students are able to submit a Maintenance Request using their Student Housing Portal. Alternatively, you can submit a Maintenance Request.
Please note: the Office of Residential Housing does not process or address Maintenance Requests. Our office simply partners with LMU's Maintenance & Custodial Teams to ensure that students' residential spaces are sanitary, safe, and in proper working order. Timelines for request completion is at the discretion of LMU's Maintenance & Custodial Teams.
HOW DO I FIND MY HOUSING ASSIGNMENT?
Students are able to view their current Housing Assignment by logging into their Student Housing Portal. Once you log in, your Assignment Information can be found on the right side of the Home page along with any current roommates.
HOW DO I KNOW WHO MY ROOMMATES ARE?
Students are able to view their assigned roommates by logging into their Student Housing Portal. Once you log in, your Roommate Information can be found on the right side of the Home page along with your current Housing Assignment.
HOW DO I REQUEST A ROOM CHANGE?
Students are able to request a Room Change using the Room Change Request tab of their Student Housing Portal. Please note: room changes are not guaranteed and are approved at the discretion of the Office of Residential Housing.
HOW SHOULD I CONTACT THE OFFICE OF RESIDENTIAL HOUSING?
The quickest way to get in contact with the Office of Residential Housing is by emailing housing@lmunet.edu.
A member of the Office of Residential Housing staff will respond to your email no later than 48 hours after it is received. If you are experiencing an emergency, please call LMU Campus Police at 423.869.6991 or the RA on Call at 423.869.6500.
HOW DO I APPLY FOR HOUSING?
Undergraduate & Graduate students are able to apply for on-campus housing by logging into their Student Housing Portal. Once you log in, you should navigate to either the Housing Application or Graduate Housing Application tab in the Navigation Bar at the top of the page to begin the application process.
HOW DO I SUBMIT A HOUSING WAIVER TO LIVE OFF CAMPUS?
Undergraduate students are able to submit a Housing Waiver by logging into their Student Housing Portal. Once you log in, you should navigate to the Submit a Housing Waiver tab in the Navigation Bar at the top of the page to begin the application process.
To Qualify to Live Off-Campus as an Undergraduate Student, one must:
- Be 21 years of age or older,
- Reside with an immediate family member (parent or legal guardian) within a 65 mile distance of campus, or
- Be married and residing with a spouse
WHAT SHOULD I PACK WHEN MOVING TO LMU?
The residence halls have many amenities and therefore you won't need to bring everything you own. We also have specific guidelines regarding certain items. Be sure to check this list to know what you should and should not bring to campus with you!
If you are an incoming student, please make sure to keep an eye on your LMU Email for vital Move-In Information from the Office of Residential Housing and the Office of Orientation & Transition Programs.
WHERE DO I FIND THE RESIDENTIAL HOUISNG POLICIES?
Residential Housing Policies can be found in Section 8 of the Railsplitter Community Standards Guide.
WHAT IS A HOUSING FREEZE?
During the first two weeks of the fall and spring semesters, the Office of Residential Housing institutes a Housing Freeze which means that students will not be permitted to submit Room Changes Requests, nor will any Room Change Requests by considered or approved.
WHAT IS THE CHECK IN PROCESS FOR NEW AND RETURNING STUDENTS?
New, Incoming Students:
- Complete the Undergraduate Housing Application which contains the Housing Agreement & Roommate Agreement if applicable (completed prior to check-in)
- Pick Up your key from the Tex Turner Arena during Welcome Weekend Check-In
- Review and approve/contest your Room Inspection that was completed by a Residential Housing Staff member prior to Move-In
- This should be completed prior to moving belongings into their residential space.
Returning Students:
- Complete the Undergraduate Housing Application which contains the Housing Agreement & Roommate Agreement if applicable (completed prior to check-in)
- Pick Up your key from the Residential Housing Office
- Review and approve/contest your Room Inspection that was completed by a Residential Housing Staff member prior to Move-In
- This should be completed prior to moving belongings into their residential space.
WHAT IS THE CHECK-IN PROCESS FOR GRADUATE STUDENTS?
Students who are on a 12-month contract will be permitted to move in 1.5 weeks after the start of their lease start date and must complete the entire Check-In Process
- Check-In Process
- Complete the Graduate Housing Application which contains the Housing Agreement & Roommate Agreement if applicable (completed prior to check-in).
- Pick Up their key from the Office of Residential Housing
- Review and approve/contest their Room Inspection that was completed by a Residential Housing Staff member prior to Move-In
- This should be completed prior to moving belongings into their residential space.
WHAT IS THE CHECK OUT PROCCESS?
Undergraduate/Master's Students Winter Check-Out:
- Residence Halls close for the Winter Break on the last day of the Fall term.
- At the end of the Fall term, Undergraduate & Master's students are required to complete the Check-Out Process with an RA or other Residential Housing Staff Member.
- Check-Out Process
- Clean the room/apartment
- Remove trash.
- Clean bathrooms, sweep floors, clear desks, shelves, closets, etc.
- Ensure all appliances are clean
- Dispose of all perishable food items
- Fines WILL be charged for improper cleaning.
- University furniture
- Broken/missing furniture will result in a fine.
- Unplug all unnecessary appliances (except refrigerator)
- Walk through the space with a Residential Housing Staff member to complete the Move Out Inspection
- Keys are not taken during Winter Closing unless the student is not returning to the space for the Spring term.
- If students are not returning for the Spring term, they must complete the entire Check-Out process.
Undergraduate/Master's Spring Check-Out:
- At the end of the academic term, Undergraduate & Master's students are required to complete the Check-Out Process with an RA or other Residential Housing Staff Member.
- Check-Out Process
- Remove ALL belongings from the room BEFORE meeting your RA.
- All personal belongings, boxes, etc. should be removed.
- Remove command strips, tape, adhesives, etc.
- Only university-provided appliances, furniture, etc. should be left.
- Clean the room/apartment
- Remove trash.
- Clean bathrooms, sweep floors, clear desks, shelves, closets, etc.
- Ensure all appliances are clean
- Fines WILL be charged for improper cleaning.
- University furniture
- All university-provided furniture must be moved back to its original state.
- Broken/missing furniture will result in a fine.
- Walk through the space with a Residential Housing Staff member to complete the Move Out Inspection
- Return Key to the Residential Housing Office upon completion of the Check Out Inspection
- Undergraduate & Master's Students are required to vacate their space on the last day of the academic term or the date set by the Office of Residential Housing.
- Undergraduate & Master's students are prohibited from leaving their belongings in residential spaces during the summer term, regardless if they are returning to the space for the following fall semester. The only exception is if the student is remaining in residential housing for the summer term due to on-campus employment or if they are enrolled in summer courses.
Graduate/Professional Students Lease End Check-Out:
- Graduate Students are required to complete the Check-Out Process with a Graduate Housing Coordinator or other Residential Housing Staff Member.
- Check-Out Process
- Remove ALL belongings from the room BEFORE meeting your RA.
- All personal belongings, boxes, etc. should be removed.
- Remove command strips, tape, adhesives, etc.
- Only university-provided appliances, furniture, etc. should be left.
- Clean the room/apartment
- Remove trash.
- Clean bathrooms, sweep floors, clear desks, shelves, closets, etc.
- Ensure all appliances are clean
- Fines WILL be charged for improper cleaning.
- University furniture
- All university-provided furniture must be moved back to its original state.
- Broken/missing furniture will result in a fine.
- Walk through the space with a Residential Housing Staff member to complete the Move Out Inspection
- Return Key to the Residential Housing Office upon completion of the Check Out Inspection
- Students who are on a 12-month lease are required to vacate their space on June 30th if they are not returning to the space for a subsequent 12-month lease.
WHAT ARE HEALTH & SAFETY INSPECTIONS?
- Health and Safety Inspection are conducted monthly to ensure the cleanliness and safety of residential spaces.
- HSI's are completed by Resident Assistants and Graduate Housing Coordinators in both Graduate & Undergraduate Housing.
- RAs will leave a Pass/Fail slip in each room after the HSI is complete.
- If students fail a HSI, a follow up HSI will be completed within 72 Hours.
HOW DO I ACCEPT/CONTEST MY ROOM CONDITION REPORT (RCR) PRIOR TO MOVING IN?
To complete your Room Condition Report, complete the following process:
- Log Into your Student Housing Portal and navigate to the Room Condition Report tab in the top Menu Bar - you will be taken to the Room Condition Report page of the Portal.
- On the Room Condition Report page, you should see the completed inspection for your residential space - on the right side of the page, please select the dark blue button that says Review.
- Once you select review, you will be taken into the inspection and see the ratings for each item that was provided by a Residential Housing Staff Member. On this page, please walk through your residential space and either Accept or Contest that the condition is accurate.
- To Accept, click the Accept Button on the Item
- To Contest, do not click the Accept Button.
- If the staff member left comments for a specific item, you can view those comments by selecting More Information under each item.
- Once you have reviewed each item and either accepted or contested its condition, please scroll to the bottom of the page and select Save Review.
- After you have completed the review of your RCR, you are free to begin moving personal belongings into your residential space.
- If you have questions about completing your RCR, please ask your RA or another Residential Housing Staff member.
In addition, if you have other questions regarding Residential Housing, many can be answered using the Frequently Asked Questions section of the LMU Residential Housing Webpage or by emailing housing@lmunet.edu.
HOW DO I BECOME A RESIDENT ASSISTANT OR GRADUATE HOUSING COORDINATOR?
Applications for Resident Assistants (RAs) and Graduate Housing Coordinators (GHCs) open during the Spring semester of the Academic Year. MyLMU Announcements, Social Media Posts, and Emails will indicate when the application opens. All applicants will complete and full interview process before selections are made for the upcoming academic year.
RAs and GHCs receive free housing as compensation for their role.
