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Respondus LockDown Browser and Monitor

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🔒 What is Respondus LockDown Browser and Monitor?

Your instructor may require you to use LockDown Browser to complete Quizzes in Canvas.

Respondus LockDown Browser is a secure browser that can be used during online exams. While the exam is in progress, it locks down the user's computer, restricting access to external resources, such as search engines or other applications.

Respondus Monitor is a fully automated, exam-proctoring solution that integrates with LockDown Browser. Students use a webcam to record themselves during an online exam. Afterward, flagged events and proctoring results are available to the instructor for further review.

Watch this brief video to get a basic understanding of LockDown Browser and Monitor.

🎦LockDown Browser Video (2 Minutes)

📥 How do I download Respondus LockDown Browser and Monitor?

Use the following link to download Respondus LockDown Browser and Monitor for LMU

Tip: LockDown Browser must only be installed once per computer or device. It will start automatically from that point forward when a test requires it.

What are the guidelines for online exams?

  • Select a location where you are comfortable having a video recording taken of yourself and your workspace environment. This area should be free of distractions and interruptions.
  • Turn off all other devices (tablets, phones, second computers) and place them outside of your reach.
  • Clear your desk or workspace of all external materials not permitted: books, papers, and other devices.
  • Before starting the test, determine how much time is available and ensure you have enough time to complete it.
  • Take the time to make sure your webcam is well situated before completing the webcam setup for Respondus Monitor. Avoid readjusting the tilt of the webcam or screen after the webcam setup is complete.
  • Ensure you are in a well-lit room, but avoid backlighting (ex., sitting with your back to a window).
  • Check your Wi-Fi connection. If your computer, Wi-Fi, or location is different than what it was when you previously ran your "Webcam Check" and "System & Network Check" in LockDown Browser, rerun these checks before the exam.
  • Remove any caps or hats with brims.
  • Ensure your computer is on a firm surface (ex., desk or table). Do not have your computer on your lap, bed, or any other unstable surface. 

Tip: LockDown Browser will prevent you from accessing other websites or applications; you cannot exit the test until all questions are completed and submitted.

📑 How do I use LockDown Browser for Classic Quizzes? 

Tip: Classic Quizzes are indicated by the empty rocketship icon! classic quizzes empty rocketship logo

  • Close all programs unless one is used to connect you to the Internet.
  • Locate the "LockDown Browser" shortcut on the desktop and double-click it. (For Mac users, launch "LockDown Browser" from the Applications folder.)
  • If prompted, close a blocked program (e.g., screen capture or instant messaging) by choosing Yes. Or, close the LockDown Browser and close the blocked program before restarting.
  • Log into Canvas through MyLMU.
  • Find your course, navigate to the Classic Quiz in the course, and begin the quiz. 

Remember: Once a quiz has been started with Respondus LockDown Browser, you can only exit once the quiz has been submitted for grading.

📑 How do I use LockDown Browser for New Quizzes?

Tip: New Quizzes are indicated by the filled-in rocketship icon! New Quizzes filled in rocketship logo

  • Close all programs unless one is used to connect you to the Internet.
  • Log into Canvas through MyLMU using Google Chrome.
  • Find your course and navigate to the New Quiz in the course.
  • Open the quiz to launch LockDown Browser. (If LockDown Browser has not been previously installed, you will be prompted to download and install the browser. After installing, return to this step).
  • Choose Yes if prompted to close a blocked program (e.g., screen capture, instant messaging).

Remember: Once a quiz has been started with Respondus LockDown Browser, you cannot exit until the quiz has been submitted for grading.

🧰 What if I have a technical issue using Respondus LockDown Browser and Monitor?

Several resources are available if you encounter problems:

  • The Windows and Mac versions of LockDown Browser have a "Help Center" button on the toolbar. 24/7/365 Live Chat Support is also available from the Help Center.
  • Use the "System & Network Check" to troubleshoot issues. If an exam requires you to use a webcam, also run the "Webcam Check" from this area.
  • Live chat is available right in the LockDown Browser. During the webcam check, click the It's not working link and click the Need More Help? button.
  • If you need additional assistance with the LockDown Browser, you can submit a ticket directly to Respondus Support.

Visit https://support.respondus.com/.

Select "LockDown Browser & Respondus Monitor" as the product to view helpful articles.

Select "Submit a Ticket" and provide detailed information about your problem and the steps you took to resolve it. 

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