Anyone may file a complaint regarding any aspect of the program. Complaints should be in writing and addresses to the attention of the Program Director at:
Doctor of Physical Therapy Program Director
9737 Cogdill Road, Knoxville TN 37932
If a student has concerns regarding the Doctor of Physical Therapy Program at LMU, they are encouraged to pursue the issue with appropriate faculty and/or administration at LMU:
https://www.lmunet.edu/office-of-institutional-compliance/student-complaint-process.
Additionally, students are encouraged to contact the American Physical Therapy Association and/or the Commission on Accrediation in Physical Therapy Education (CAPTE) with complaints related to accrediation:
https://www.capteonline.org/complaints
A complaint from an employer of LMU DPT alumni or from the public will be directed to the DPT Program Director. The DPT Program Director will address and resolve the complaint when immediate remediation is needed.
Complaints from a clinical education site should be directed to the DPT Director of Clinical Education. Complaints about the DPT Program Director or Director of Clinical Education can be made directly to the Executive Dean and Chief Academic Officer of the College of Mathematics, Sciences, and Health Professions and/or the VP of Academic Affairs.
Complaints regarding curriculum and DPT Program planning will be maintained and reviewed annually by DPT Program administration and faculty as part of the DPT Program assessment plan. Complaint records will be maintained in the DPT Program Administrative office and a copy may be kept in the DPT Program Director's Office for a minimum of five years.
Complaints relating to quality of education or accreditation requirements shall be referred to the Southern Association of Colleges and Secondary Schools (SACS),
(https://sacscoc.org/about-sacscoc/faqs/).
Complaints related to the application of state laws or rules related to approval to operate or licensure of a particular professional program within a postsecondary institution shall be referred to the appropriate State Board (i.e., State Boards of Health, State Board of Education, and so on) within the Tennessee State Government and shall be reviewed and handled by that licensing board (https://www.tn.gov, and then search for the appropriate division-"physical therapy").
Complaints related to state consumer protection laws (e.g., laws related to fraud or false advertising) shall be referred to the Tennessee Division of Consumer Affairs and shall be reviewed and handled by that Unit (https://www.tn.gov/consumer/).