Information Services
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Welcome to the Department of Information Services
The Information Services Department at Lincoln Memorial University is dedicated to providing computing and communications infrastructure; software services and support; and innovative instructional, research, and administrative programs.
Information Technology objectives includes:
- Assessing the technological needs of University departments/units
- Work with other units to provide a wide range of services for students, faculty, staff, alumni, and the surrounding community
- Through assessment, strive for continuous improvement in everything we touch
- Maintain the strategic plan and identify and prioritize the technology needs of the University
- Align human and financial resources to support the strategic directions of the University
- Provide technology infrastructure that support the University growth
- Maintain systematic communication channels for technological needs
Contact Information Technology
For assistance with technology problems, including email issues, Blackboard problems, Datatel questions, or other support related topics, please contact the Help Desk. Our Help Desk site can be found at web link here and will allow you to self-serve with our knowledgebase or log a trouble call. Please visit our Help Desk website for more detail instructions.
After normal business hours the Helpdesk phone will transfer to our afterhours support center. This service will log all calls and transfer the unsolvable ones to our local helpdesk. All calls are put into a service queue based on the priority determined. Emergency after hour calls (System Down) will be escalated to IS staff so that we can address the emergency timely.
Our normal hours of operation are:
Monday through Friday - 8:00 AM to 4:30 PM
Our extended hours (phone and web-based service only) are:
Monday through Friday - 4:30 PM to 9:30 PM
Weekend extended hours (phone and web-based service only) are:
Saturday - 8:00 AM to 9:30 PM
Sunday - 1:30 PM to 9:30 PM
Telephone:
Extension 7411
423.869.7411
800.325.0900
Mail:
Information Services
Lincoln Memorial University
6965 Cumberland Gap Parkway
Harrogate, TN 37752
E-mail:
Department heads may be e-mailed directly using the addresses provided on the department web pages: http://www.lmunet.edu/IS/isstaff.shtml.
Helpdesk: ishelpdesk@lmunet.edu
Technical issues or inquiries about this website may be routed to the Webmaster.
